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FAQ'S

Frequently Asked Questions

WHAT IS SNAGGING?

The term snagging is commonly used within the construction industry to describe the identification of defects within a building.

WHAT IS A SNAGGING LIST?

A snagging list is a list of defects identified during a visual inspection of your new home. This can simply be a typed list identifying the defects. More professional reports, such as we produce, use photographs that are date and time-stamped with a full description of the defect giving far better clarity for your builder to action.

WHAT TIME WILL THE SURVEYOR ARRIVE?

The date and time of your appointment will be discussed prior to our surveyor attending. The date and time will be mutually agreed to fit in with your requirements. We will send a reminder a few days before to ensure nothing has changed.

DO YOU LIAISE WITH THE BUILDER?

We do not liaise with the builder as your builder will not deal directly with a third party only the customer who has purchased their property.

HOW QUICKLY WILL I RECEIVE MY REPORT?

We endeavor to upload your report to our web site with which you can download upon receipt of full payment. This enables you to send it to your builder’s customer care department at the earliest opportunity. A hard copy can be issued by post if you prefer.

WHAT HAPPENS IF THE BUILDER REFUSES TO COMPLETE MY SNAGS?

We receive very little feedback from our customers informing us that the builder has refused to rectify the defects we have identified. However, It is important to ensure you send your snagging report at the earliest opportunity to your builder. You may have to chase your builder frequently to get things done but they should not refuse to rectify your defects. If all else fails and you are not getting satisfaction from your builder, then depending on who your warranty provider is you should report your issues to them in writing. Please read and follow your warranty providers procedures when making a complaint.

HOW DO I PAY FOR THE SURVEY?

Upon receiving your £50.00 booking deposit to secure your booking,
You can then return to the 3rd EYE website. Pay the full remaining balance which will allow you to immediately download your 3rd EYE report

WHEN IS THE BEST TIME FOR A SNAGGING SURVEY?

The best time to have your inspection carried out would be before you take legal completion of your new home. However, most builders will not allow a professional snagging consultant into your property until you have taken legal completion. Once you know your legal completion date you should book 3rd EYE CONSULTANTS to attend as soon as possible, preferably the day after the completion date. If you have already moved in and require a snagging survey, we can inspect (following government guidelines ) your property at any time if it is still in your builder’s warranty period.

CAN THE BUILDER DENY ACCESS?

The builder can deny access up to legal completion depending on their policies, some but not all builders will give access to a professional snagger as legally the property still belongs to them.

WHAT HAPPENS IF MY DATES MOVE?

If your completion date moves don’t worry as this does happen frequently with most builders. We will work with you to ensure we attend at the earliest opportunity to survey your new property.

WHAT IF NEW SNAGS COME TO LIGHT AFTERWARDS?

As you live in your new house it is inevitable that there are likely to be some minor snagging items that come to light. You can make a list of items and give these to your builder to rectify, there are no limits to the amount of lists you can give to your builder within the defect period which will be outlined within their customer care charter.